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Meet our Service Engineer, Rob!

Our staff at Sylvester Keal carry out various jobs every day, and each job is significant in providing a high standard of customer service.

Each department has to be motivated and driven, including our engineering team who must be quick, efficient and fully focused on the task at hand.

Rob is one of the Service Engineers at Sylvester Keal, and his job requires him to be good at problem solving, fast at responding to customers, and even involves him working evenings and on weekends.

Rob joined Sylvester Keal just last year but has been in the engineering profession for over 20 years.

His main job is carrying out reactive repair and breakdown work across various institutions, including care homes, sheltered housing, hospitals, hotels and restaurants across the Lincolnshire and Humberside areas.

Specialising mainly in laundry equipment, Rob’s job involves testing the equipment to find out where a gas leak may be by using sniffers or a leak detection spray, which works by producing bubbles when it comes into connection with gas.

In the event of a gas leak, Rob and the team must drop all other jobs immediately to react as quickly and safely as possible.

He always advises customers to turn their appliance or kitchen off immediately if they don’t have gas safety equipment, and must quickly decipher what the problem is by carefully listening to the customer.

Rob said: “Sylvester Keal is a great place to work - the staff are really friendly and the job system in place works very well as everyone knows what they’re doing.

“The best part of my role is repairing appliances and finding faults as it keeps my brain ticking over and acts as a real problem solver. There is always something different to do every day and I enjoy it very much.”

The jobs Rob and the engineering team carry out can be quite difficult, especially if they can’t quite detect where a gas leak is because of the ventilation.

Although each job can be challenging to deal with in its own ways, the team are highly experienced in tackling any problem that they are faced with.

Whether it’s a minor fault that can be fixed within half an hour or a large leak which requires more time, the team are confident they can tackle any job which comes their way.

A huge thank you and well done to Rob and the rest of the engineering team for their dedication and hard work the, we are very proud of you all!

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