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OCTOBER 1987…SYLVESTER KEAL WAS BORN! OUR FOUNDATIONS WERE CUSTOMER SERVICE. THAT WAS OUR FIRST PRINCIPLE, THAT WAS OUR SECOND PRINCIPLE…AND THAT WAS OUR THIRD PRINCIPLE TOO!
OCTOBER 2017…SYLVESTER KEAL JUST GROWS AND GROWS! FROM LINCOLNSHIRE, OUR FOUNDING COUNTY, TO YORKSHIRE, TO LANCASHIRE, TO DERBYSHIRE, TO NOTTINGHAMSHIRE…AND ACROSS THE UK AND INTO THE INTERNATIONAL ARENA!
So…exactly thirty years later, what is our secret?
It is still the same as in the autumn of 1987…
It is still our first principle…
It also still happens to be our second principle…
…and guess what? It remains our third principle too!
Our guiding principles are to treat all customers with respect and dignity. Indeed, we signposted these core beliefs a couple of years ago, when making symmetry with the core values of the great Mahatma Gandhi, one of the most harmonious figures the world has ever seen.
Well, in the very same month as our landmark 30th anniversary, a brand new bronze statue has literally just been unveiled in Cardiff to mark the 148th anniversary of Gandhi’s birth. This is incredibly fitting and we want to once again share his favourite customer service quote:
‘A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.’
CUSTOMER SERVICE DAY IS EVERY DAY AS SYLVESTER KEAL! WE STILL BELIEVE PASSIONATELY IN SERVING THE CUSTOMER – WHETHER IT IS LAUNDRY SUPPLIES, COMMERCIAL KITCHEN INSTALLATION, COMMERCIAL KITCHEN DESIGN OR RESTAURANT KITCHEN EQUIPMENT!
CELEBRATE OUR 30 YEARS WITH US – WE WERE FOUNDED WITH YOU IN MIND…