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Every employee here at Sylvester Keal joins our family with a strong passion for customer service!
‘A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.’ Mahatma Ghandi
We are here for you, so enjoy our products, our passion and our professionalism – but most of all, our people!
We naturally feel that it is Customer Service Day each day within SK towers and we would love to invite you in for some true hospitality. You can call us too and have a chat – we give freely of our time because we know that you are the reason for our existence.Contact Us
Martyn joined the family business in 1991 and was already experienced in kitchen sales and design. He has developed the complementary side of the business. Martyn's commitment to the business has helped SK build a strong reputation for service and quality across northern Lincolnshire,Yorkshire and the UK.
His passion is apparent when delivering first class customer service and has now become infectious across the whole SK team. Foundations are now built to enable further growth and to reach new markets throughout the UK.
Martyn’s wife joined the business in 2002. She has worked in every department (apart from engineering!) including human resources, sales and accreditations as well tender acquisitions. Irene was runner up for The Wilkin Chapman Grange Business Person of the Year award for 2013 & 2014 at the prestigious Hull & Humber Northern Lincolnshire Business Awards. More recently she qualified with a diploma in internet marketing and now also heads up the internet marketing team as well as delivering internal training & development improvements as the company progresses into its 30th year of business. Her favourite role is of course credit control which has become her passion!
Peter joined Sylvester Keal in 2005 with a wealth of knowledge within the sales environment. His primary role is to develop new business as well as look after larger care home groups and hotel chains. Peter aims to please always putting the customer first and very often going above and beyond to help solve their problems. In his spare time he enjoys taking part in the local 'Park Run' and raising money for various charities by taking part in national and international marathons.
Ash is no stranger to you all and is fully deserving of the title of service manager. Many of you will have followed his progress since joining our company back in October 2003. Ash made a smooth transition from school life into the mainstream operations of the company and was mentored under the gifted tutelage of Derek Keal, the company’s founder. Ash has the passion, experience and drive to deliver a first class service. Part of his varied role is to lead our kitchen installation projects, in addition to managing daily repair jobs and delivering preventative maintenance as well as fault finding. He also enjoys mentoring our apprentices to pass on his wealth of knowledge and expertise.
Ben joined the team in 2017 as the 3rd generation of Keal to work in the family business, bringing with him the full electrical engineering training and certification, keen to deliver a new set of skills to SK.
He enjoys fault finding and general PPM maintenance repairs however his main passion is project installation working alongside Mikey and Ash we now have a young, exciting & dynamic team that can deliver knowledge and expertise.
Chris has been with us for just over a year, and brings a wealth of experience and knowledge to the team, having been in the warehousing industry for over 40 years.
What makes Chris happy is the unpredictability of the job as no two days are the same. He also gets a lot of satisfaction when all of the orders have gone out of the door and everything has ran smoothly. Chris’ role as Warehouse Manager can get extremely busy at times, meaning organisation, preparation and time management are key and are all things he is able to do with ease and efficiency.
Oli joined the team four-years-ago and initially started out in our workshop before making a brief stint in our sales department. He now works as our Buyer, where he takes charge of the catering and laundry supplies side of the business and organises the products on our online store.
With a real passion and determination for what he does, Oli has quickly embraced his role as Buyer and made it his own. Although his role can get quite busy at times, Oli is always challenged and gets a lot of self gratitude from what he does.
Rob joined Sylvester Keal just last year but has been in the engineering profession for over 20 years. His main job is carrying out reactive repair and breakdown work across various institutions, including care homes, sheltered housing, hospitals, hotels and restaurants across the Lincolnshire and Humberside areas.
Specialising mainly in laundry equipment, Rob’s job involves testing the equipment to find out where a gas leak may be by using sniffers or a leak detection spray, which works by producing bubbles when it comes into connection with gas.
Harvey was born in February 2011 and joined Team SK only last year!
On regular occasions Harvey shares his love within the office.
He is a great stress reliever and loves the staff showing him lots of attention, stroking him and feeding him his favourite treats!
If you are an avid reader of our company blogs you will notice he gets an occasional mention.